![]() ![]() Performing the Factory Reset on Cisco 7941, 7961 IP Phonesįollow the steps below to successfully factory reset your Cisco 7941, 7961 IP phone: Otherwise, the phone goes through the factory reset process. If you press another key or do not respond to this prompt within 60 seconds, the phone continues with its normal startup process and does not reset. To reset the network configuration settings when the phone resets, press 2. To maintain the current network configuration settings for the phone when the phone resets, press 1.Once the correct key sequence is entered, the ip phone will display the following prompt: Keep network cfg? 1 = yes 2 = no.If an invalid key is pressed, the phone will continue its normal startup procedure. If you accidently press a key within the sequence twice e.g 1123456789*0#, the ip phone will still accept the code and begin the reset. ![]() At this point, you’ll notice the Headset, Mute and Speaker buttons flash in sequence, indicating that the ip phone is waiting for you to enter the reset sequence.Immediately press and hold # and when the Headset, Mute and Speaker buttons begin to flash in sequence, release the # button.Unplug the power cable from the ip phone and then plug it back in.Performing the Factory Reset on Cisco 7940, 7960 IP Phonesįollow the steps below to successfully factory reset your Cisco 7940, 7960 IP phone: This preparation also happens to be the procedure for upgrading a Cisco IP phone firmware. This means that it is necessary to have CallManager or CallManager Express setup so that the IP phone will be able to receive the new information (phone application and configuration) after the reset procedure is complete, otherwise it is most likely that the IP phone will not be usable until this information is loaded on to it. When performing the factory reset procedure we are about to describe, it is important to keep in mind that the IP phone will lose all configuration files and phone applications. Things to Consider Before Factory Resetting your Cisco IP Phone ![]() Firewall.cx readers can visit our free Cisco IP Phone & ATA Firmware Download Cisco IP Phone & ATA Firmware Download section to freely download the latest available firmware for their Cisco IP Phones.To learn how to configure your CallManager Express system for firmware upgrade, please read our Configuring CallManager Express (CME) for IP Phone Firmware Upgrade article ![]()
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